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Terms and Conditions

More Products Pty Ltd Privacy Policy
A.B.N. 23 370 239 129

Registration

More Products Pty Ltd is the sole owner of the information collected at http://www.moreproducts.com.au/
Information is collected at various points on our web site.
In order to use all of the services provided users have to become members and complete the required Login and Registration Forms, supplying personal information.

Type of Information collected:

Contact information such as name, address, telephone numbers and email address are collected and stored. When users sign up and use a credit card, the credit card details are not stored. The details are transmitted electronically and discarded.

Information Use

More Products Pty Ltd will not publish or display members’ contact or financial information. Further, More Products Pty Ltd will NOT provide a third party with contact details, including email addresses, at any time.

Communication

More Products Pty Ltd customers will be contacted directly by More Products Pty Ltd for a variety of service and/or marketing reasons. Such communication will include but is not limited to: Special Offers and Updates, Newsletter, Service Announcements and the like.
Such contact will be via normal email. It is the responsibility of each More Products Pty Ltd member to ensure that personal contact information, particularly the email address is kept current and valid.

Security

This web site takes every reasonable precaution to ensure privacy and to protect members information, particularly contact information and financial information. Where sensitive information such as financial information is requested (eg credit card details) , that information is encrypted and protected to the highest industry standard in common use – SSL.

We also do everything reasonable possible to protect members information in the off-line environment. Only senior and trusted employees ever get to see members sensitive information on an “as needs” basis in order to complete a particular task.

Returns Policy
More Products Pty Ltd

A.B.N. 23 370 239 129

Return goods policy

Whilst every effort is made by More Products Pty Ltd to ensure our goods and services conform to the highest standards of quality, we recognize that sometimes problems may occur. If there is a problem with your delivery we need to correct it as quickly as possible to save you any further inconvenience.

More Products Pty Ltd is under no obligation to accept goods for return (i.e. warranty, replacement or credit claim) and may refuse to at our discretion and without reason.

So that your request for return may be handled as efficiently as possible, we ask that you adhere to the following procedures at all times.

What you must do:

  1. It is your responsibility to check the delivery (if applicable) before signing for delivery. Any discrepancy in the number of cartons received must be noted on the consignment there. The name of the person receiving the goods must be clearly legible at all times.
  2. It is your responsibility to check the goods to the invoice within 72 hours of delivery.
  3. Delicate items, must be inspected upon arrival to ensure they are intact.
  4. Any discrepancy, breakage, damage etc. must be notified to More Products Pty Ltd by phone, e-mail, or fax within 72 hours of receipt, quoting invoice number, goods code, date and reason. Failure to do so may result in the claim not being recognized.

Goods for Return

If More Products Pty Ltd agrees to accept goods, pursuant to the above paragraph/s, we may request that all freight/handling charges be paid for by you. You agree that approval or rejection for warranty claim, replacement or credit, can only be finalized once returned to More Products Pty Ltd for assessment.

The following reasons are not valid:

  • Goods rendered unsaleable due to price marking and soiling of packaging or contents, within your premises or vehicle/s, other than a fault in manufacture.
  • Overstocking or deleting of goods.
  • Goods which have reached expiration date, provided that the goods were supplied by More Products Pty Ltd with a minimum of three months expiry date.
  • Goods received and held for more them three days before claim request notification.
  • Unpackaged goods that left our warehouse with packaging.
  • Goods not accompanied by a proof of purchase.
  • Claims for damages or breakages on consignments that are sent with Australia Post or where freight insurance is not requested, or by your own freight carrier.
  • Goods purchased by you from More Products Pty Ltd over six months prior may be refused for claim.

Warranties

Where goods carry a manufactures guarantee or warranty, the distributor, More Products Pty Ltd, will honour the claim under warranty only in accordance to the conditions of the said warranty or guarantee.

The warranty or guarantee is limited to repair in the first instance. Where repair is not possible, replacement is offered or, at our discretion, a credit to the buyer for the purchase price.

All claims under warranty or guarantee against material and/or manufacturing defects must be substantiated with the warranty card (where applicable), completed by the retailer and supported with proof of purchase.

The buyer will assume all responsibility for freight/handling or mailing charges to and from More Products Pty Ltd.
More Products Pty Ltd reserves the right to accept or deny any claim under warranty until the item is inspected by us.

Exclusions to a warranty claims include:

  1. Installation error, and/or causing operational faults.
  2. Misuse, abuse, lack of maintenance, negligence to and/or accident.
  3. Modifications of any kind, including but not limited to the removal of the electrical plug and/or damage or alteration to the electrical cable.
  4. Consumer materials and moveable parts which are subject to wear and tear.
  5. Parts that must be periodically replaced for normal maintenance of the good/s i.e. filter media e.g. sponge, cartridge, carbon etc.

Under no circumstances will loss or damage to property, physical injury, or financial loss be entertained.

Any repairs outside the warranty period (and only where possible) will be carried out at cost. This will require acceptance by you, in writing, prior to the item being repaired. The repair charge must be pre-paid prior to repair of goods and their return.

Whilst all care is taken, More Products Pty Ltd does not accept liability for any negligence we may have caused.

All goods must be used in strict accordance with the operating instructions.

Terms & Conditions

1. Pricing R.R.P and G.S.T

All prices are subject to change without notice. Our price list should be used as a guide only. Prices are quoted before freight/handling, and charges are inclusive of 10% G.S.T. All goods are subject to Australian G.S.T regulation. Recommended retail prices are quoted as G.S.T. inclusive.

2. Order acceptance and/or refusal.

We may accept or decline, in whole or in part, an order from you. We may amend quantities ordered. We may substitute goods of a similar price and nature if agreed to, by you. Once an order is placed with us, it becomes binding from the moment we receive it, if cancelled due to "change of mind" a credit note will be issued for the amount of the order. Where orders include items that have been ordered in specifically for that order no cancellation of the order is possible. We accept no responsibility for orders placed or queries made by person/s that mislead us to believe they act on your behalf.

3. Payment & credit terms.

All invoices are payable prior to their dispatch from More Products Pty Ltd. Any approval by us to grant credit terms will be notified in writing to the applicant and must be strictly adhered to as per the terms granted.

4. Your liability.

You are liable to us for all goods charged to your account, until paid for in full.

5. Ownership of goods.

Ownership of goods passes to you at the time of payment. We remain the owner of all goods covered by an invoice until you have paid in full the invoice value of those goods.

6. Payment methods.

The applicant acknowledges that More Products Pty Ltd accepts payments by means of: Credit Card (visa, MasterCard) – All credit card payments are processed immediately and upon approval goods are shipped.

7. Default account.

We may re-take possession of any goods or associated charges, not paid for in full, by entering the applicants premises or vehicle/s without liability for trespass or any resulting damage. This includes those premises or vehicle/s of an associated company or agent where the goods are stored or displayed and where we believe there are reasonable grounds to expect that we may find goods in whole or in part, within. We may keep or re-sell these re-possessed goods at our discretion.

If the applicant has sold or no longer possesses the goods and does not present payment on request from the supplier, we may take action against the applicant.

8. Debt recovery, expenses and disbursements

You agree to pay for all costs, disbursements and other expenses incurred by us in recovering or attempting to recover any monies outstanding by you, including, but not limited by, fees incurred by our debt recovery agency, solicitor, sheriff, court hearing etc.

9. Delivery of goods.

A freight and handling fee is charged on invoice and is G.S.T applicable. The freight and handling fee may be changed without notice. The current fee/s chargeable may be confirmed with our office.

10. Return of goods.

More Products Pty Ltd is under no obligation to accept goods for return i.e. under warranty, replacement or credit claim, and may refuse to at our discretion and without reason. All goods and invoices must be checked on arrival. All shortages, incorrect or damaged goods, must be notified to us within 72 hours of receipt, otherwise claims will not be recognized. No claim for loss or damage will be entertained where the carrier was your own carrier, Australia post, or freight insurance was not requested by you. All freight/handling charges will be on account of the buyer unless otherwise waived by us.

Where goods carry a manufacturer’s guarantee or warranty, the distributor, More Products Pty Ltd, will honour the claim under warranty only in accordance to the conditions of the said warranty or guarantee.

The warranty or guarantee is limited to the repair in the first instance. Where repair is not possible, replacement is offered or, at our discretion, a credit to the buyer for the purchase price. All freight/handling charges will be on account of the buyer. Under no circumstances will loss of or damage to property, physical injury, or financial loss be entertained.

All returned goods must be accompanied with proof of purchase, and the original packaging before any claim will be entertained.